Disgraceful Zando!

Zando has sold a product to me, which was out of stock according to them. The refund that in my opinion should just be an immediate reverse since there are no return product to review, I have not received any notification from them at all even though the order on there website states that the money has been refunded. This seem to be a problem as there are many complains on their facebook page, to which they do not respond.