Disappointing service

I'm utterly disappointed in the service I am receiving from Zando.

I made 3 purchases early this month, I wasn't happy with the quality and sizing of my goods and I returned them immediately.

It's been 2 weeks and I've been told 3 different stories. I still haven't received my refund and now Zando is claiming it takes 7-10 days because the banks make payments in batches?

This simply doesn't make sense to me because why would it take nearly a month to return my money? I'm shocked because I am seeing many complaints about the same thing?!?!?

I'm literally out of pocket by R1000 with nothing to show for it.

Really bad service from Zando :(