Disappointing online shopping experience at Zando

Very frustrating experience at Zando, I ordered 3 items on the 24/11/2018, and its been a week and a half, and there is still no communication from the company to say that the item is ready to be shipped, when I look at the tracking information, they say that they are still processing it. And when I try to call their customer service line to find out whats going on, they do not answer the phone.

Their website says that they will deliver within 3 to 5 working days, and its been 8 days since I placed the order, with no response or communication from anyone at Zando.

Will never order from Zando again, Superbalist is the way to go!