Disappointing!

<p>I have been a loyal, happy customer of Zando for many years. I have very readily recommended them to friends and family and I have sucessfully referred many people I know to them. I placed an order on Black Friday and was very disappointed that it took two weeks to receive my order, after nagging! Their delivery policy is 3-5 working days but mine took 9 working days. I was not communicated with about the delay and in fact, when I emailed the ********** to enquire about this I didn't receive a response. I emailed them last week on 6 December and 8 December and am still waiting for some kind of feedback regarding my emails. I am quite fed up with the lack of customer service in this country and I feel that others should know that even if a company like Zando makes a mistake (by offering good deals on Black Friday and not being able to keep up with it all) they will certainly not be communicating with you! What annoys me is not that my order took so long to arrive, but rather the lack of communication. If you're going to take longer to fulfill an order LET YOUR CUSTOMERS KNOW!!!!!</p>