Disappointed

I'm quite disappointed in my first time experience with Zando. I placed my order on the 3rd December 2019 - paid same time, and on my tracking screen it is still saying "order is being processed." I called on the 10/12/19, the lady advised me that the item is coming straight from warehouse and will take a little longer. Zando's standard delivery is 5-7 working days, they need to make sure it is delivered on time! My emails do not get responded to, call centre takes very long to answer. I'm not impressed....