disappointed and irate customer #Zando

I am so disappointed in the service from Zando, I have been calling about my order trying to track the process since last week, I was told it would be delivered yesterday and that someone would be in contact with me last week to inform me on feedback from the warehouse. I placed this order on 26/11/2018 I understood the time line between 3-5 working days and waited, I have gone into my account and my order remains on a "Item's to be processed status" I have sent emails, I have called and held on for 20min today and no joy! WHAT IS GOING ON, Zando continues to send sale emails daily yet cannot inform me of the status of my order nor make delivery, I have paid for my items and expected service delivery, there is no excuse for this anymore! we take to sites like Zando because we expect quick and easy promised service.