Did I just get ******?

Well where to start… Lets talk about service, ah there is none. I placed and paid for my order three weeks ago and I have not received anything. Not even an update as to where my stuff is. This isn't the first time I have had this problem with them. Last year I ordered a bunch of items and it never came. Eventually I was told they sold me something that wasn't in stock, which to be fair is fine but why let me wait for a month before telling me this. Fool me once shame on you…. Lesson learnt I guess. They just have poor communication s****s and if I'm honest they have no idea how to run an online store the way its supposed to be run. I absolutely hate how they operate and by the look of it in not the only one. So zando shape up or ship out… but first give me my stuff