DIABOLICAL SERVICE

<p>I ordered an item on Zando on the 25th November. Attempted delivery on the 1 and 2nd December-no contact from the courier but neverthelessthe product was returned to the depot which is understandable. I spent the next 3 weeks phoning and emailing their USELESS customer services department to try and resolve the issue from my end. Eventually, on the 23rd December, borne out of sheer frustration, I cancelled the order-which then took another 2 weeks to resolve. I send an email to the customer services department to advise of the issue-their range is great and I merely wanted to draw attention to my particular situation as to highlight a critical failure between order and delivery that they might be able to resolve AND I WAS BLAMED BECAUSE I WASN'T AVAILABLE ON THE 1 AND 2 DECEMBER!!! THEIR SERVICE IS SHOCKING, THE CALL CENTRE LINES (IF YOU ARE ABLE TO GET THROUGH) DROP AFTER YOU HAVE BEEN ON HOLD FOR SEVERAL MINUTES WHICH FURTHER EXASPERATES AN ALREADY ANNOYING ISSUE BECAUSE YOU NEED TO RECITE THE PROBLEM TO ANOTHER AGENT WHO EVIDENTLY DOESN'T RECORD ANYTHING ON THE SYSTEM BECAUSE THERE IS 'NO RECORD' OF THE PROBLEMS AAAAND THEN YOU GET PUT ON HOLD AGAIN-REPEAT*** </p> <p>I have shopped with Runway Sale, Superbalist, Spree and international suppliers and NEVER encountered the poor service or non-chalent attitude encountered with ZANDO. Nothing short of laughable. I WILL CERTAINLY NEVER BE USING THEM AGAIN WOULD CAUTION ANYONE AGAINST USING THEM!!! WHAT A JOKE</p>