Despicable service received

<p>I purchased 2 watches from Zando a month ago . on receiving them, we noticed that one of the units had polystyrene on the inside of the bezel of the watch. I immediately sent Zando an email describing my problem (Sunday). I phoned the next day and reported that I need the item to be assessed and to be collected for return. I waited almost 2 weeks without any feedback and then I received an email stating that there was no warranty card in the box I responded stating that there was the card in the box but they were adamant that it was not placed there in I didn't want to argue further and agreed that the Watch be sent back to me. My wife spoke to a lady by the name of Charlie who had promised that the watch would be returned last week Friday or this Monday that passed. Tuesday I called again stating that the watch had not been returned I spoke to the manageress, Nandile who then promised that the watch would be returned on Thursday or Friday. When I spoke to the delivery person he told me that Zando was lying and that nothing was sent from Cape Town. This is totally despicable and unacceptable and I will never order from Zando again.</p>