Delivery details not updating, NO response when quering
I received a parcel from Zando on the 4th of December. Today marks the 11th of December and they still have not updated my order details to received. Only once a parcel has been received by the customer, you can process the return. I have queried and sent numerous mails without any response as I would like to return an item. I think this is horrible service to nr1 - not update your system, nr2 - not get back to the customer, nr3 - not even picking up that an item is "not delivered" as per the system. They are supposed to be a respectable company but obviously something is lacking, like service!
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Replies (2)0
Replies (2)'s updateReviewer Update
11 Dec 2017, 09:21How am I sorted if you do not update your website? As i said in my review, I need to return the parcel, but I can not process a return if you do not acknowledge that this parcel has been received.
The website still says dispatched.
's update11 Dec 2017, 09:21
Reviewer Update
How am I sorted if you do not update your website? As i said in my review, I need to return the parcel, but I can not process a return if you do not acknowledge that this parcel has been received.
The website still says dispatched.
's updateReviewer Update
11 Dec 2017, 14:55Morning To be honest I am not sure if you have read my complaint. I clearly said that I have received the parcel but that the website does not update the order details. How you can say I am sorted, i do not know... In future, please read the whole complaint before replying. I will spell it out for you : PARCEL HAS BEEN PHYSICALLY RECEIVED BY CUSTOMER, ZANDO HAS NOT ACKNOWLEDGED THIS YET ON THE WEBSITE, THEREFORE CUSTOMER CAN NOT PROCESS THE RETURN. IT HAS BEEN 5 WORKING DAYS AND NO UPDATE, NOT COMMUNICATION ON EMAIL AS WELL.
's update11 Dec 2017, 14:55
Reviewer Update
Morning To be honest I am not sure if you have read my complaint. I clearly said that I have received the parcel but that the website does not update the order details. How you can say I am sorted, i do not know... In future, please read the whole complaint before replying. I will spell it out for you : PARCEL HAS BEEN PHYSICALLY RECEIVED BY CUSTOMER, ZANDO HAS NOT ACKNOWLEDGED THIS YET ON THE WEBSITE, THEREFORE CUSTOMER CAN NOT PROCESS THE RETURN. IT HAS BEEN 5 WORKING DAYS AND NO UPDATE, NOT COMMUNICATION ON EMAIL AS WELL.