Delayed refund

Disgusting *********** service. I requested for a refund on two orders that were out of stock on the 24th of August and I have not received my refund.

Zando claims they made a refund on the 26th and 27th of Sep but there is no money in my account!I made a follow up call only to be told they would process the refund today. What kind of nonsense is this?