Delayed Order

I ordered shoes from Zando as usual, this time for the first time ever my order was delayed and out concern I contacted Zando and was informed by a very friendly customer services personnel (Don) who explained to me that they had a glitch with their system and apologized for the delay and they did everything they could to process my order so I can have it as soon as possible, and on top of that they gave me a voucher to make up for the delay. All this was done without any back chats and running around from this person to that person, thank you Zando and (Don) you guys are great!!!!