Customer Service - the most *********** team I have ever dealt with

Package was supposed to arrive 28th/29th Feb - nothing arrived - I called Monday 4th March - was told by Vanessa Shiatuma that she would ENSURE that the package would be delivered - well Vanessa, clearly your word means nothing! She didnt even have the courtesy to call back or follow up Next day I called and asked for her manager to call me back - they call at the last minute of the day and I was unable to take the call and when I called back the call centre was closed. Called the next day and asked for the order to be canceled and they even failed to do that properly. Dealt with 2 new ladies - Nicole Sawati and Blessed Teuri Asked for a prompt refund as 2 weeks had passed since payment with no goods received - they said they only need banking details - suddenly when the mail came through they need a bank letter - somehow their incompetence turned into my problem. Even the "manager" Winnie Mjenja - completely useless when it comes to customer service I cancelled the transaction through my bank because I am afraid to talk to anyone else at Zando - they might find more creative ways to further mess the situation up. Would rather go to the freaking mall !!! thanks Zando for ruining the simplicity of online shopping you all need training and a dose of common sense