Customer Service shouldn't stop during Covid-19!

I have always been one of Zando's biggest fans and have bought many things over the years. I realise that with Covid-19 staff are working from home but I find it unacceptable that despite many emails and sending requests online that my problem remains unresolved. Surely customer service continues especially during a time when the economy is struggling? I would appreciate a response from Zando! I also note with concern that it would seem that as a business they also don't respond to people's complaints.