Consumer abuse and zero customer care

First of I dont know why I keep on buying from Zando because their return and refund department is a mess. Zando take years to collect returned items but takes two to 3 days to deliver orders. If for the returned item you opted for refund into your Zando wallet they give a voucher with limited items to choose from, now they ( Zando) dictate to you how and where you should use your money . I have to vouchers that have sinced expired due to this nonsence. lesson learnt the hard way . on the 09 of September 2020 I bought shoes at Zando because I had no size from Superbalist where I usually buy. so I found size of the same shoe at Zando a bit pricey but I like the shoe unfortunately the Shoe did not fi me and Iodged a return on the 10 of September 2020, a day after delivery. Since that day, Zando has not collected the shoes. I sent reminders, wrote on their useless online chat, until on the 23 of September I got an email from Zando "saying Zahier has marked your query as resolved, WHAT THE HECK!!!! how?, when? can Zando collect the shoe, refund me my mine then Good bye. I am happy vele at Superbalist and Take alot. next no size Im fine .