Complete LACK of Customer Service

I am completely disgusted by the lack of customer service from ZANDO.

We purchased one of their Black Friday deals on the 26th of November 2017 (Order number ********** 19). We entered the wrong address by mistake and have been trying to rectify this since we received the first AUTOMATED notification that our order was received (this is when we realized our mistake).

All of our attempts to fix our address were unsuccessful, their phones ring to infinity and beyond without being answered. Needless to say, CourierIT eventually attempted to deliver the order and luckily realized that the address was incorrect. Only then did CourierIT contact us and we were able to give the correct address through to them - all while we still had NO RESPONSE from Zando. Then we waited a further week - still trying our best to follow up to see what is taking so long...and guess what... NO RESPONSE!!!. Then today, 14 December 2017 our order finally arrived, but incomplete. I now have to somehow get a refund for the item that was not delivered as we will not be available to accept any further deliveries. I have again sent an email which is one of many (by the way), to their customer services and complaints department but I anticipate even more disappointment coming up...

I will be encouraging all of my friends and family not to ever purchase anything on Zando, EVER!!