complaint against Zando

good day i have been a customer for over 2yrs and have introduced my colleagues to zando as well as my husband. its rare that i do not order at least once a month..... we had to come to an agreement to limit the frequency at which i buy online. since my husband felt it was getting too much..thats how much i looove their merchandise. on march 26, 2019 in the afternoon after i arrived home just before i went out the car i decided to purchase the -utopia melton jacket in red- however when i got to the payment part i kept getting an error message 4 times. only to get alerts when in the morning that in fact the money was going through through to ZANDO. i contacted them early on the 27th to alert them and ask them to please investigate, explained the different whole thing, explained myself and later wrote an email to the support email. i put the card details, the transaction times which are only a minute or 2 apart , and they were all for the same item. Clearly showing i cannot buy 1 thing times 4 , 4 times. Yes i can buy one item times 4 once .

today the 29.04.2019, im yet to see my refund for R399 x4 times..when i call ; we have refunded tour money and is should take 10 days , ten days go..then i call again..oohh no it should be 10-15 days..oohh no we will ask the bank..in the meantime the support team keep sending messages that your query has been resolved and closed..closed? how? if im yet to receive my money?!!

im very upset , no one is coming back to ask me if i have been sorted, just emails that pop up to say the query was resolved..how..every time im the one calling!!

there other avenues and stores to buy clothing online...i also have my own retail account..maybe its better i just continue with my retail account

how come im still waiting for refund over a month later