COMPLAINT

I bought two pairs of Boots from Zando on the 4th of March 2020 order number: *** one of them being Carlo Bossi Ankle Boot Black and the order pair was Miss Black RAINER (4) Long Boot Taupe both coming to a total of R 1148 then as a first time buyer I got a discount of R 200 meaning I only had to pay R 948. Zando delivered the boots on the 9th of March I received my order of the Carlo Bossi Ankle Boot Black and a brown boot which a had not ordered I ordered a nude color on the 16th I ordered for a return of both items as they size was small they came and picked up the boots on the 18th of March and they were checked and returned to the warehouse and I kept calling to follow up on my refund spoke to kyle from Zando who confirmed that the items have been received in a correct order and have passed the checks I should receive my refund within 7 working days from Peach refunds on the 27th I called to follow up after receiving an email from Zando confirming that my one item the Carlo Bossi Ankle Boot Black had passed the check but couldn't see the Miss Black RAINER (4) Long Boot Taupe being processed so I called and spoke to Taryn who confimed that the Miss Black RAINER (4) Long Boot Taupe is still by the ware house which made no sense these two items were picked up in one big box why are they being seperated he also mentioned that the payment for the Carlo Bossi Ankle Boot Black was being processed and I should receive it within a few days then the other payment for the long boots should follow shortly. Yesterday I receive an email from the same Taryn "Our returns team advised you logged a return for the Miss Black RAINER (4) Long Boot Taupe but instead we received a completely different pair.

Please advise on this. " I rep**** to advise them this is the same pair they delivered and now they're coming back saying they will return this item back to me as its not theirs. "Dear Zinhle,

Thank you for your response.

I've sent your reply to our returns team. They'll be in touch once the lock down is done.

Thank you for your patience.

Please feel free to contact us if you need any further assistance and thank you for being a Zando.co.za customer.

Regards, Taryn" Please assist I've had enough of service providers that fail their customers due to their own stupid internal errors I've been waiting for my money I've only received a refund of R 288.20 for the Carlo Bossi Ankle Boot Black and still awaiting R 659.8 for the Miss Black RAINER (4) Long Boot Taupe