Cloths are good but return process is bad

I ordered some cloths from ZANDO and the shipping and cloths were fine but I had something to return as it was too big.I had to send a email and ask to change the shipping tracking to delivered so I could request a return when it should have updated by itself.I scheduled the pickup for the Monday on that week but it only got picked up on Wednesday I think.The return tracking is also not updating for that.I had another item from another order to return and the same thing about having to call to update the shipping tracking happened.Im now waiting for them to pick up the return which is scheduled tomorrow.The item I wanted to return was also defective which obviously is not their fault.