Claiming delivery when no products ever delivered with no communication or remedy given.

I ordered clothes and accessories for a early Christmas function to serve as gifts, many weeks ago however Zando failed to deliver. I followed up close to 10 times and received only one reply that the matter will be attended to but despite my pleas for urgency they have failed to do anything about the non delivery. Continuance in follow ups has been useless. No customer care or pride in service. I have now wasted my money buying Christmas gifts as I need to do this all over again and now under unnecessary pressure. They then have the audacity to send me a review of the products delivered which I had never received. Claiming delivery in circumstances where I have had no goods delivered is paramount to theft in my opinion. Stay away from them.