Chat & Call VERY good

Spoke to Zando 3 times during the past 7 days as I went a bit overboard with my Black Friday sales ;-)

1.) Logging of a return - had a question regarding the online retrurns from and the agent walked me through it on the phone. Easy and quick. 2.) sending Proof of Payment for an EFT order - good an order confirmation within 30 minutes! 3.) Had a question regarding an out of stock item in the online chat. This one impressed me most! the customer service agent promised to align with the Shoe Buyer internally and informed me the same night via mail that my desired size will be back in stock by the 1st of December... Guess what: Have placed another order during lunch on that day as shoe was really back in my size!

Very impressed Zando!