Black Friday items NOT delivered - no response to my emails and calls! I ordered the items, 3 necklaces,on the 26th of November and paid R277. I WANT MY MONEY BACK!

Black Friday items NOT delivered - no response to my emails and calls! I ordered the items, 3 necklaces,on the 26th of November and paid R277. I WANT MY MONEY BACK! I received an email once from a Candice ****po who said they had a high volume of orders so processing mine would take 5 business days. I have been waiting for 3 WEEKS! They do not answer my calls and have stopped replying my emails. DO NOT BUY FROM ZANDO!!!!!! DO NOT!!!!! THEY ARE ********!!!!!!!