Being fed lies

Request #898822

I recently bought a watch from Zando a few months. The display on the watch stopped working and I sent an email about a return for it to be repaired or exchanged.

I was told the watch was out of stock so it would be refunded. When I go on the website though it says the watch is still in stock. I told the person this and they said it "out of stock unfortunately" and they will update the system. Its been almost a week now and it still says the watch is in stock.

I made it clear that I want the watch repaired or exchanged. So I don't understand why I'm being given the run around and being fed lies. The watch is clearly in stock. I refuse to believe that your system can't update itself.

I bought something from Zando last year and was happy with the service and thats why I bought from you guys again but this whole experience has totally put me off. Its clear that you guys will make up any excuse to not do an exchange or repair my watch.