Bad Zando Service

I still haven’t received the goods I ordered. If delivery cannot be made today than I want a refund as this has been paid. I will log a complaint on social media as well as the Ombudsman for money taken but no goods receipt. I have been calling since last week and cannot speak to a consultant that is pathetic that such a big company cannot answer their phones. I ordered online on the 10th already and to date nothing, there is a number to call but no one picks up, i have been calling since 8am but still nothing