BAD SERVICE : ZANDO

***9 This is now 29 July and nobody attends to my order at all. I have received an email on 29 June, but nothing more. I want to return 1 duvet cover because when ordering, I've got an error said that the order is cancelled, so I order the duvet cover again, so I have received 2 instead of 1. I've returned the duvet on my profile, but nobody attend to my request. This is really bad service and now it says online I cannot return that anymore.

I have bought the duvet cover for my daughter and after 1 wash, it has turned much lighter than normal, so this is not good quality at all.

Very poor service to say the least