Bad service on order

I am appalled at the service that I have received from Zando in the last few days. The way I feel now is that I’ll never shop from them again.

The initial order for a pair of shoes was delivered to me in Cape Town as per my delivery address. It was however soiled and when i called the call centre, the agent arranged that it would be collected from me and then a new paid would be delivered to the same address. A few weeks later, the new pair of shoes however was incorrectly delivered by you to Midrand. I was not impressed, as I needed the shoes for a function on the 15th of December. The agent that I spoke to informed me that they could not collect it and have it delivered to me by the 15th but that it would be collected on Monday the 18th and then sent to me ASAP. By the 19th, it still had not been collected in Midrand. The person that it was delivered Went on leave so I had to arrange to get it to Cape Town. Your phone lines are down so I cant get hold of anyone. I then received the parcel but again it is a soiled pair! How is Zando going to fix this?