Bad service from ZANDO order ***

Hi had the worst experience from Zando this time around.

I have always ordered online with them and choose a cash on delivery option.

I have been waiting for my parcel to be delivered for more than a week and have chosen my mom's address as the preferred delivery address as my work address did not service for COD payment.

I gave the cash to my mom and with contact nrs and every time I called my mom to ask if the parcel was delivered she said no, there was no courier at the delivery address for days.

A lady Maurisha Nolte called and emailed me and have said that they have tried to deliver which I emailed back and gave again my dad's contact details and she NEVER responded to my mail- only to get an email over the weekend that the order has been cancelled " as per my request"

I wanted these shoes as it was a black Friday special and it was on sale for 50% less now I see the same shoe again for its normal price which means I will not be able to get it again for the sale price.

I even responded to the email which said my order was cancelled and have also received no response

This is REALLY BAD SERVICE !!!!!!!! and I want this rectified asap