BAD SERVICE FROM ZANDO ONLINE SHOPPING

I AM AN AVID ONLINE SHOPPER AND DECIDED TO GIVE ZANDO A TRY, I PURCHASED A TOP, WHICH WAS DELIVERED QUITE FAST, I WAS VERY HAPPY , WHEN I WANTED TO WEAR THE TOP, I SAW A RIP IN THE SLEEVE, I IMMEDIATELY MADE CONTACT WITH ZANDO, THIS WAS ON THE 24/03/2015, THE COURIER COMPANY TOOK WEEKS TO COLLECT IT, IT WAS COLLECTED ABOUT TWO WEEKS AGO AND DELIVERED TO ZANDO, HOWEVER I HAVE STILL NOT HAD FEEDBACK ON THE RESOULUTION OF MY COMPLAINT, ITS 1 AND A HALF MONTH, I HAVE EMAILED THEM AND NOT GOTTEN A RESPONSE, I DOUBT I WILL BE SEEING ZANDO ANYTIME SOON, IT IS CONCERNS LIKE THESE THAT GIVE A NEGATIVE FEELING TO ONLINE SHOPPING, I LOVED ZANDO AND NOW I AM TOTALLY DISSAPPOINTED!