bad service

I ordered boots. The boots that were delivered were the wrong pair. The courier picked them up and a reorder was undertaken only to find out that the boots that were originally ordered were not in stock. <br> <br> Natalie was supposed to pass a store credit as I still wanted a pair of boots. This did not happen.<br> <br> I then got an email saying that I will be refunded the amount. I promptly phoned and spoke to another lady with a strange name I can't remember. She then had to do a manual store credit and we chose another pair of boots there and then.<br> <br> I said that I would happily pay in the R60 express delivery charge as I have an important function this weekend and they are needed for the outfit. She said this was not possible but would put them on express delivery.<br> <br> Lo and behold I find out today that I am not getting my boots because suprise suprise they are on standard delivery. I will only get them next week Monday or Tuesday.<br> <br> What is wrong with your staff. This is my first experience with Zando. I do most of my shopping online as I work long hours. You are supposed to make my life easier not more difficult.<br> <br> I am truly disappointed in the service. I hope the call centre staff are taken to