Bad Service

On the 27/2/2016 I placed an online order with Zando for the first time. The order value was just over 2000.<br> I havent received any email confirmation regarding the order.<br> On Monday just before 3pm, i ohoned to find out whats happeing. The lady told me told hold on as if there were some issue. About 3 minutes later she came back saying dont worry everything is fine the received the order. I then only received an email saying the order was received. I phoned back to ask what happened. The other lady explained when the order is ver 1500 they have to wait. but coincidentally it all went through after phoning the first time. Only on Thursday an email saying its been dispatched. By friday still havent received anything. Zando obviously dont really care about customer service. No where does it say that orders more that 1500 will be delayed. I might as well go to the store and buy from them, because buying from Zando actually takes longer, makes no sense and just causes frustration. I dealt with other online stores where the day the noteification for dispatch was received, the goods were received, and they are based in CPT. Why can't Zando get this right<br>