Bad service!!!

<p>I ordered and paid for a pair of shoes costing R699. After a day the one shoe straps became very loose and the colour on the shoe had come out. I sent pictures and Zando picked it up. This was on the 23rd of November. I have not yet received a refund. I have sent numerous emails with no responses. I have called over and over again. A person will answer and then keep quiet as if they cant hear you. The last call was the worst because the call was picked up and then the person hung up on me. I was waiting on the line for 15mins each time. I am horrified at the service. I WANT MY MONEY!!!!</p>