bad online retailer

Hello,

I am disgusted with the level of service your company offers as an online web based shopping site. I buy online from most retailers and your company takes the cake for the worst customer experience.

I made a purchase for a pair of shoes on 28-11-2018 at 08:59. It was delivered on 11-12-2018 - 15 days later with no communication of late delivery, apology or compensation for the inconvenience caused until I called to check what was going on. When calling in all I got was a lame excuse and a less than adequate sorry. I then wanted to return the shoes and guess what...it takes me 30 minutes to get to someone to process the return as the website did not allow a return as per normal.

The return was logged and arranged on 14-12-2018. It is now 30 Dec 2018 and still no pick up. This is beyond me, I have never had issues with online purchases like I have had with your company. How long must I wait for a simple return pick up to be done? Can someone who has some sort of cusotmer service s****s contact me ASAP in order to get this simple issue resolved please.