bad expereince encountered from a loyal customer

<p>on the 27th of February i ordered five items on the zando website and the total came to R855. my order was processed and payment was recieved a day later i shockingly get an email informing me that out of the five items i ordered four off them are out of stock. now to my surprise i was puzlled as to why were they in display oin the first place and secondly why was my order and payment processed if they knew they had no stock?. i was then told i must use a voucher to buy similar products, there are no products that are similar nor that i like nor are there any products i am interested in that fall in the price range of the money i initailly paid. i have emailed them countless times been trying to call them since yesterday no one answers their calls another frustrating because i am using my resources to do so. i am fuming and dissapointed after so many years of being a loyal customer i am treated like **** my money has been taken and i dont have the products that I WANT with me. i want my refund of the 855 bucks i took out, i do not want to use any couchers becuase as i explained those bags i bought there is nothing beautiful in that price range of the price that initially bought and i refuse to be forced to use vouchers which doesnt make sense i wanted to to be refunded my whole amount. i have bought those nags for a ceremony i am hosting to give them out to the relevent people the ceremony is approaching and i dont have my money nor what i wanted. your service is **** poor customer service you out contact details you not willing to assist people i even tried contacting you through twitter and facebook and still no luck</p>