Bad customer service - I want my money back!

I have bought 2 pairs of men's shoes (black and brown) at Zando in May and fairly delivered the parcel on the 14th of May 2018. The box was addressed to me and labelled with corect items outside but unfortunately the staff have packed one box wrongly inside the box. 1. Black men's shoe - was correctly packed (unfortunately didn't fit well and I made a return) 2. Brown men's shoe was never delivered, it was substituted with marune ladies' shoe which they still have not collected..

Till today I still don't have my money back, the consultant I spoke with told me they need to track the other parcel first to see where it was delivered... I truly don't know how that became my problem.

I plea to get my money back for both shoes so I can forget I ever made any purchase to the store.

Right now they keep on asking one and the same things on emails but never return my money back. The worst part now is that I'm ignored; they are not responding to the emails I'm sending to them.

Please I need my money back which is R1058.00 for both shoes.

Regards Patience