Bad Customer Service

Good day

I am very disappointed with the service I have received from Zando. I ordered a dress on Sunday and made payment. On Monday I checked online to track my order only to see that it has been cancelled. I did not even receive an SMS notification. When I queried this via the online portal my emails get ignored. I have been trying for about a week now to order this item where it keeps on getting removed from my basket. I need this dress for a wedding this coming Saturday. If I did not log onto Zando myself I would still be under the impression that my order is underway as nobody even bothers to notify me that this order was cancelled. I phoned to query this and when I finally got through I was told that Zando will refund me. I now have to wait for my refund and do not have a dress anymore. I cant even purchase a new dress until I receive my refund. I feel that this is very unacceptable customer service and I certainly will not recommend Zando or make use of your services again.