Bad customer service

Not even worth the 1-star rating. Online ordering can be difficult to get 100% right and things do go wrong along the way... but how that online store handles themselves when things do go wrong says a lot. Zando has failed abysmally when it comes to customer service. They clearly have a problem with the delivery service contractor, as many of the customers the same complaint just check Facebook and it is clear. They do not fix THEIR errors and do the right thing for the client, they refer back to the system has closed the order and you as the client must now re-order and sorry no you cannot have your discount as in your original order that we just failed to deliver because the order is now closed by the system. Not good enough Zando, your customer service agents are arrogant and there is no escalation procedures in place when an order has gone horribly wrong for a client or when emails or direct messages are NOT answered. Zando, you are not special... there are MANY online shopping sites far superior to yours with amazing customer service procedures that are followed... these sites will be getting my support and my money, not yours!