Bad Bad Bad Service

I purchased some good on line at Zando on the 27th November 2015. EFT payment went through and I received confirmation of my order via email from Zando, with order #***.<br> <br> To date I have not yet received my goods. I've been calling Zando call centre and the call centre consultants keep telling me the same thing, that they see no movement on my account, and that they will query with technicians. <br> Yesterday 10th November 2015 I spoke to Isgaka, who promised to call me back with update, and am still waiting for him to call back with answers as to what is the problem with my order. Please help