Awaiting refund for over a month

<p>I placed an order with Zando on 26/07/2016 (A Guess watch for R1799)</p> <p> </p> <p>I requested a return on 01-08-2016, as my girlfriend did not like the style, the parcel was collected by the courier the next day (02-08-2016)</p> <p> </p> <p>I allowed for mre than the 7 business day waiting period that is on their site, during this period there was absolutely no feedback from Zando.</p> <p> </p> <p>Eventually I called in to query the status of my return, and was told that there had been a mix up with the courier and the parcel had not arrived at the Zando warehouse yet (which is unacceptable for a Durban to Cape Town delivery!)</p> <p> </p> <p>A few more days went by, I called back as there was still no feedback from Zando, and was given the exact same story.</p> <p> </p> <p>After countless phonecalls and more than a month, I still receive the same excuse... How does it take a month for a parcel to be delivered to Cape Town? </p> <p> </p> <p>If there is a mix up with the courier, it is not my problem, the courier was sent by Zando, meaning they should accept the risk of transit! Now I am out R1799 and there is no indication of whether I am getting this refund at all!</p> <p> </p> <p>Do yourselves a favour and stay away from this company, rather be safe and shop at a conventional store. </p> <p> </p> <p>If Zando bothers to read this, my order number is ********** 26</p>