Avoid Zando for online shopping...

I ordered clothing on BlackFriday 23 November. According to the Zando site, the delivery would be done between 3 and 5 working days (28-30Nov). This meant that the next Friday (30Nov) would have been the latest date for delivery. Our offices was in the process of moving and I figured we will make it as we would move only the Tuesday (4December) after the 5th working day (technically day 7). So I selected my then work address for delivery. By Thursday (day 4- 29Nov) I noticed on my profile that my order was not even processed yet. When I queried this, I got no feedback on my emails (to this day no one has emailed me back) and no one answered the phones. Finally via messenger on Facebook someone assisted me and said they are having delays with orders. I asked if they think I should update the work address as we will be moving and the person said yes. So I did. Till today (13Dec) I have not received my parcel. On 4December I did receive a call from the courier which was at the old work address. When I requested him to just drive 3km down the road to the new address, he refused and said it was not his area. I asked if he could wait, he could not. So I am still without my order. I requested this week that they cancel the order and refund me, but they are not willing to do so.