Appalling Service, Lack of Communication, Poor Delivery System

I am very annoyed by the service Zando is recently giving since after revamping your website. Your delivery notification system is very poor, it was much better before. Since my order has been shipped over a week ago it hasn`t been delivered. The other thing is that you no longer notify a client via SMS about the day the order will be delivered. The driver just called me randomly when i had left the office to deliver, what is that. Superbalist is doing an outstanding job than you according to my experience. Can i receive my order ASAP, i hope i won`t send the 3rd or 4thh email doing a follow up on my order. I understand that we have been on a lockdown but if you couldn`t trade when lockdown got lifted you shouldn't have than to keep a client waiting.Your competitor were also on a lockdown but the have delivered my orders. Even small online store like Runway Sale delivered what i ordered before lockdown. This says a lot about lack of customer service & poor system. If delay is caused by your suppliers then you need to review your suppliers.Time is money.... Please get back to me with an update, i want time and date on my delivery please