1 reviews | Active since Dec 2019
Appalling customer service. Still haven't gotten my order.
Zando, your customer service and the experience I've had thus far with you has been so appalling it drove me to sign up with Hellopeter to write this review!
Do you understand how bad you have to be for someone like me (who NEVER takes the time review anything - bad or good - because I'm too damn lazy or busy to do it) to go and make a WHOLE NEW account for something, just so I can leave a review so some poor ******* out there won't have to deal with you and suffer the way I have. SO BAD! It was my first time using you guys 'cause I trusted my cousin when she said you were decent but boy, oh boy, was she wrong!
Anyway, now that's out of the way, let's get to the review.
I placed my order on the 29th of November 2019. Made my payment (R5096.00 for anyone wondering. It's not like my life savings or anything but it is NOT POCKET CHANGE YOU MFS I HAD TO BUDGET FOR THIS - it's for my brides****'s dresses, if anyone cares) and the money came out of my account.
I carried on with my life as one does, and didn't think anything of it because *usually* when I make an online order (with any other provider), after paying I just wait for the sms or email that I get next week telling me to be ready 'cause my order is due for delivery [fire emoji] but my cousin (yes, the same one who told me to try Zando. She's my **** of Honour, and whilst sorely mistaken about Zando, she does rock) was like "Hey did you get your dresses for the BMS?:D" and I was like "What the heck.. I have not" this prompted me to check my order. On the site it said my order was meant to be delivered between the 10th - 12th of December.. When this conversation happened it was the damn 11th of December!
I sent an email following up because.. what the hell? I didn't have my order and with one day to go and my order status still stuck on "Order is being processed" (which it STILL is at this point on 17/12/2019!) I really wanted to know what was happening. I got my automated response email saying they'd get back to me soon and I (stupidly) waited and expected them to do as they'd said.
Friday 13th December (should've seen the writing on the wall there) rolls around and still nothing! So I emailed again - I didn't even get the damn auto response that time. SO I called! after a whopping 13 minute hold I finally got through to someone (Mishka if you're reading this you were awesome and I'm not mad at you, but you should probably find work at a better company because Zando sucks) she was really lovely and helpful and was just about to tell me something that would probably have calmed me down but the call cut. Thanks Eskom, why tf do cell towers cut out too? So dangerous.. but hey that's a complaint for another day. I wanted to cry. I tried tweeting Zando in the hopes that they'd call me back (I mean ffs, my cell number is in my order c'mon) and I also tried calling again and again but that call centre was unreachable.. and unfortunately I actually have to work for a living, so I couldn't spend my entire day on hold waiting to get back in touch with someone. I'd be lying if I said I wasn't tempted to leave work and spend the day figuring out where my dresses were.. or die trying!
I instead took to Facebook... and that's when it hit me.. I wasn't the only unlucky sod who'd fallen prey to Zando's bullsh*ttery (can we swear on Hellopeter?) there were TONS of others with complaints.. TONS! Like.. the order being delayed is whatever.. but you really ****ed everyone off by not replying to emails or tweets or calls.. There is nothing more frustrating than being Ghosted.. no wait.. there is! BEING GHOSTED BY SOMEONE WHO HAS YOUR MONEY.
Anyways, as the****utic as typing this all out has been, I'm going to wrap it up. Today Zando finally rep**** to the FB post I made on 13/12. They said they'd email me... and they did! (I couldn't believe it either) BUT.. their email was half copy paste "Sorry for the delay.. high volumes yada yada" and half getting on my damn nerves even more. A pathetic blame-shift saying my order is from their Marketplace aand, quote: "it's not stored at our Warehouse and is sent to us directly from the supplier; therefore delivery takes 7-9 working days.". You BUTTHOLES..7-9 working days have long since passed by! Just say you're sorry [rolling eyes emoji] why try and make it better with something that you're STILL wrong about.
I've rep**** to that email. I said I'm going on leave from tomorrow and I need to know when my package is being delivered so someone can accept it for me because I'm not going to let R5k worth of dresses sit outside my office when no one's there (yaaa Zando, it's December) ripe for the picking because ZANDO *****ed up.
Surprise.. they haven't said anything after I sent through my response. I swear to F if it's another two and a half weeks of waiting to hear back from them I'm going to eat my shoe.
I'll update you all when (if) I get my delivery. And even if I get the dresses before my wedding - lol - I stand by my feelings on Zando and won't be changing my review. You guys stink. Like.. you KNEW Black Friday was going to be nuts... it's 2019. Who doesn't know that? You KNEW you were going to have tons of orders on that day AND this whole December period what with Christmas presents and such. HOW on earth could you have planned so, so poorly? Y'all dumb.
Anyways, if anyone actually manages to read this far - don't buy from Zando.
Don't waste your time. Don't waste your money. I've never been so angry at a shop . I've had pleeenty of bad experiences with all sorts of businesses but this is the first time I've been upset enough to write a Hello fricken' Peter review! You stinky eggs. I want my damn dresses!
Here's the copy with line breaks for anyone who doesn't enjoy reading huge walls of text:
Zando, your customer service and the experience I've had thus far with you has been so appalling it drove me to sign up with Hellopeter to write this review!
Do you understand how bad you have to be for someone like me (who NEVER takes the time review anything - bad or good - because I'm too damn lazy or busy to do it) to go and make a WHOLE NEW account for something, just so I can leave a review so some poor ******* out there won't have to deal with you and suffer the way I have. SO BAD! It was my first time using you guys 'cause I trusted my cousin when she said you were decent but boy, oh boy, was she wrong!
Anyway, now that's out of the way, let's get to the review.
I placed my order on the 29th of November 2019. Made my payment (R5096.00 for anyone wondering. It's not like my life savings or anything but it is NOT POCKET CHANGE YOU MFS I HAD TO BUDGET FOR THIS - it's for my brides****'s dresses, if anyone cares) and the money came out of my account.
I carried on with my life as one does, and didn't think anything of it because *usually* when I make an online order (with any other provider), after paying I just wait for the sms or email that I get next week telling me to be ready 'cause my order is due for delivery [fire emoji] but my cousin (yes, the same one who told me to try Zando. She's my **** of Honour, and whilst sorely mistaken about Zando, she does rock) was like "Hey did you get your dresses for the BMS?:D" and I was like "What the heck.. I have not" this prompted me to check my order. On the site it said my order was meant to be delivered between the 10th - 12th of December.. When this conversation happened it was the damn 11th of December!
I sent an email following up because.. what the hell? I didn't have my order and with one day to go and my order status still stuck on "Order is being processed" (which it STILL is at this point on 17/12/2019!) I really wanted to know what was happening. I got my automated response email saying they'd get back to me soon and I (stupidly) waited and expected them to do as they'd said.
Friday 13th December (should've seen the writing on the wall there) rolls around and still nothing! So I emailed again - I didn't even get the damn auto response that time. SO I called! after a whopping 13 minute hold I finally got through to someone (Mishka if you're reading this you were awesome and I'm not mad at you, but you should probably find work at a better company because Zando sucks) she was really lovely and helpful and was just about to tell me something that would probably have calmed me down but the call cut. Thanks Eskom, why tf do cell towers cut out too? So dangerous.. but hey that's a complaint for another day.
I wanted to cry. I tried tweeting Zando in the hopes that they'd call me back (I mean ffs, my cell number is in my order c'mon) and I also tried calling again and again but that call centre was unreachable.. and unfortunately I actually have to work for a living, so I couldn't spend my entire day on hold waiting to get back in touch with someone. I'd be lying if I said I wasn't tempted to leave work and spend the day figuring out where my dresses were.. or die trying!
I instead took to Facebook... and that's when it hit me.. I wasn't the only unlucky sod who'd fallen prey to Zando's bullsh*ttery (can we swear on Hellopeter?) there were TONS of others with complaints.. TONS! Like.. the order being delayed is whatever.. but you really ****ed everyone off by not replying to emails or tweets or calls.. There is nothing more frustrating than being Ghosted.. no wait.. there is! BEING GHOSTED BY SOMEONE WHO HAS YOUR MONEY.
Anyways, as the****utic as typing this all out has been, I'm going to wrap it up. Today Zando finally rep**** to the FB post I made on 13/12. They said they'd email me... and they did! (I couldn't believe it either)
BUT.. their email was half copy paste "Sorry for the delay.. high volumes yada yada" and half getting on my damn nerves even more. A pathetic blame-shift saying my order is from their Marketplace aand, quote: "it's not stored at our Warehouse and is sent to us directly from the supplier; therefore delivery takes 7-9 working days.". You BUTTHOLES..7-9 working days have long since passed by! Just say you're sorry [rolling eyes emoji] why try and make it better with something that you're STILL wrong about.
I've rep**** to that email. I said I'm going on leave from tomorrow and I need to know when my package is being delivered so someone can accept it for me because I'm not going to let R5k worth of dresses sit outside my office when no one's there (yaaa Zando, it's December) ripe for the picking because ZANDO *****ed up.
Surprise.. they haven't said anything after I sent through my response. I swear to F if it's another two and a half weeks of waiting to hear back from them I'm going to eat my shoe.
I'll update you all when (if) I get my delivery. And even if I get the dresses before my wedding - lol - I stand by my feelings on Zando and won't be changing my review. You guys stink. Like.. you KNEW Black Friday was going to be nuts... it's 2019. Who doesn't know that? You KNEW you were going to have tons of orders on that day AND this whole December period what with Christmas presents and such. HOW on earth could you have planned so, so poorly? Y'all dumb.
Anyways, if anyone actually manages to read this far - don't buy from Zando.
Don't waste your time. Don't waste your money. I've never been so angry at a shop . I've had pleeenty of bad experiences with all sorts of businesses but this is the first time I've been upset enough to write a Hello fricken' Peter review! You stinky eggs. I want my damn dresses!
Here's the copy with line breaks for anyone who doesn't enjoy reading huge walls of text:
Zando, your customer service and the experience I've had thus far with you has been so appalling it drove me to sign up with Hellopeter to write this review!
Do you understand how bad you have to be for someone like me (who NEVER takes the time review anything - bad or good - because I'm too damn lazy or busy to do it) to go and make a WHOLE NEW account for something, just so I can leave a review so some poor ******* out there won't have to deal with you and suffer the way I have. SO BAD! It was my first time using you guys 'cause I trusted my cousin when she said you were decent but boy, oh boy, was she wrong!
Anyway, now that's out of the way, let's get to the review.
I placed my order on the 29th of November 2019. Made my payment (R5096.00 for anyone wondering. It's not like my life savings or anything but it is NOT POCKET CHANGE YOU MFS I HAD TO BUDGET FOR THIS - it's for my brides****'s dresses, if anyone cares) and the money came out of my account.
I carried on with my life as one does, and didn't think anything of it because *usually* when I make an online order (with any other provider), after paying I just wait for the sms or email that I get next week telling me to be ready 'cause my order is due for delivery [fire emoji] but my cousin (yes, the same one who told me to try Zando. She's my **** of Honour, and whilst sorely mistaken about Zando, she does rock) was like "Hey did you get your dresses for the BMS?:D" and I was like "What the heck.. I have not" this prompted me to check my order. On the site it said my order was meant to be delivered between the 10th - 12th of December.. When this conversation happened it was the damn 11th of December!
I sent an email following up because.. what the hell? I didn't have my order and with one day to go and my order status still stuck on "Order is being processed" (which it STILL is at this point on 17/12/2019!) I really wanted to know what was happening. I got my automated response email saying they'd get back to me soon and I (stupidly) waited and expected them to do as they'd said.
Friday 13th December (should've seen the writing on the wall there) rolls around and still nothing! So I emailed again - I didn't even get the damn auto response that time. SO I called! after a whopping 13 minute hold I finally got through to someone (Mishka if you're reading this you were awesome and I'm not mad at you, but you should probably find work at a better company because Zando sucks) she was really lovely and helpful and was just about to tell me something that would probably have calmed me down but the call cut. Thanks Eskom, why tf do cell towers cut out too? So dangerous.. but hey that's a complaint for another day.
I wanted to cry. I tried tweeting Zando in the hopes that they'd call me back (I mean ffs, my cell number is in my order c'mon) and I also tried calling again and again but that call centre was unreachable.. and unfortunately I actually have to work for a living, so I couldn't spend my entire day on hold waiting to get back in touch with someone. I'd be lying if I said I wasn't tempted to leave work and spend the day figuring out where my dresses were.. or die trying!
I instead took to Facebook... and that's when it hit me.. I wasn't the only unlucky sod who'd fallen prey to Zando's bullsh*ttery (can we swear on Hellopeter?) there were TONS of others with complaints.. TONS! Like.. the order being delayed is whatever.. but you really ****ed everyone off by not replying to emails or tweets or calls.. There is nothing more frustrating than being Ghosted.. no wait.. there is! BEING GHOSTED BY SOMEONE WHO HAS YOUR MONEY.
Anyways, as the****utic as typing this all out has been, I'm going to wrap it up. Today Zando finally rep**** to the FB post I made on 13/12. They said they'd email me... and they did! (I couldn't believe it either)
BUT.. their email was half copy paste "Sorry for the delay.. high volumes yada yada" and half getting on my damn nerves even more. A pathetic blame-shift saying my order is from their Marketplace aand, quote: "it's not stored at our Warehouse and is sent to us directly from the supplier; therefore delivery takes 7-9 working days.". You BUTTHOLES..7-9 working days have long since passed by! Just say you're sorry [rolling eyes emoji] why try and make it better with something that you're STILL wrong about.
I've rep**** to that email. I said I'm going on leave from tomorrow and I need to know when my package is being delivered so someone can accept it for me because I'm not going to let R5k worth of dresses sit outside my office when no one's there (yaaa Zando, it's December) ripe for the picking because ZANDO *****ed up.
Surprise.. they haven't said anything after I sent through my response. I swear to F if it's another two and a half weeks of waiting to hear back from them I'm going to eat my shoe.
I'll update you all when (if) I get my delivery. And even if I get the dresses before my wedding - lol - I stand by my feelings on Zando and won't be changing my review. You guys stink. Like.. you KNEW Black Friday was going to be nuts... it's 2019. Who doesn't know that? You KNEW you were going to have tons of orders on that day AND this whole December period what with Christmas presents and such. HOW on earth could you have planned so, so poorly? Y'all dumb.
Anyways, if anyone actually manages to read this far - don't buy from Zando.
Don't waste your time. Don't waste your money. I've never been so angry at a shop . I've had pleeenty of bad experiences with all sorts of businesses but this is the first time I've been upset enough to write a Hello fricken' Peter review! You stinky eggs. I want my damn dresses!