Appalling Customer Service

I logged a return of my item and a delivery finally arrived on Thursday 31 August. Zando kept sending me messages that it wasn't collected. I called them to inform them that it had been collected. I called a week later to find out if it had arrived at the warehouse, they told me there were deliveries from Joburg and maybe mine was part of those deliveries. To my shock and horror, it hasn't arrived even now. When I call I get different feedback from every phone consultant. To make matters worse, they keep promising to call me back with feedback and they don't. The latest feedback today (Sept 19th), is that the manager has endless meetings and when they are available, they will call me back! And they have got people looking for my parcel at the warehouse floors. I've never had to call Zando so much for a return. To make it even worse, the delivery person is a rude guy I've once complained about previously who has once left without delivering my parcel! All of these complaints fell into deaf ears!