Angela Russell

I did an online order on the 2nd December. On the 13th December I received notification that my order had been dispatched (albeit late.) To date (19th Dec) I have not received any parcel. Somewhere a courier seems to have it????

I have placed numerous calls to the callcenter- no one answers. I have held on for 15 - 35min. I have written e mails to ********** and ********** which go unanswered.

This service is shocking- particularly over the festive season. Surely an online retailer would place extra emphasis on service delivery at this time of year! You can take a lesson from Take-a-Lot. Their online service is exemplary.

All I am trying to find out is where my parcel is and have it delivered ASAP! If anyone from Zando is out their, please can I get some follow up on my order? Order ********** 57