Almost 4 months zando still not delivered item

The service that I have received from zando and theIt online customer service is atrocious . We moving in July I have sent numerous emails for the past two months now no response just a standard reply of how they will get back to you and never do. I called their contact line when it was open enquirer good about the whereabouts of an item ordered on 17 March 2020. To date the item has not been delivered. Their phone lines are closed and they use covid regulations as an excuse not to deliver an item which fell in the category of winter items. I have ordered stuff from Makro, clicks and when problems were encountered their competent customer service representative sorted the issue out. Zando has no concept of providing adequate service to its customers or taking complaints seriously. It is now 1 July 2020 and they have not delivered the item which might I add was classified as a winter item.

I sent numerous emails but the competency of its Customer service agents leaves much to be desired. You put up covid restrictions yet other companies like Makro, clicks, take a lot, builders, Etc , Are doing their best to satisfy their customers complaints or issues. My emails to zando and specifically marked for Zando’s customer service manager has fallen on deaf ears . I have requested a refund and have not received my money the item has not been delivered since March ( and that was ordered before covid)

. It is absolutely shocking the way I have been treated by zando. It leaves no confidence in your ability to fulfill and meet orders let alone timeously and it’s customers service representative in particular Charl who didn’t take the time to find out about the item and it delivery and then sent me a message about item being delivered when it was not! When I complained via email ( as phone lines I were off) I received no feedback from Zando and my emails get ignored.

Other online companies I have used have not re**** on the covid excuse to not respond to complaints and ensure delivery yet this seems to be zando’s modus operandi. Putting the phones lines off making queries not accessible and relying on email communication from Zando customer service agents which is erroneous And not accurate does little for improving zando imaging and branding.

A very disappointing experience for a company that has seemed to lost it way in service and reliability. It doesn’t make me want to ever buy another product from them again and I am having great difficulty in getting a refund for an item not delivered and it is nearly four months now!!!