Almost 3 weeks - No commitment from Zando

To say I have had it with Zando and their absolute lack of commitment to customers would be an understatement. Zando is the slowest online company when it comes to returns and refunds. I have been waiting for any feedback whatsoever since the 5TH OF DECEMBER. I have called in few days ago and waited on the line for over 20 minutes and the lady I spoke to promised that they were scanning in the items that day and I would receive refund by this Friday! It is Friday. Neither have I received notification of them receiving the items or notification of a refund. This is the absolute last straw I am disgusted RETURN # ********** 78