All of a sudden rotten service from Zando

I have asked numerous times for some assistance. I haven’t received any response from Zando. I even contacted the complaints department but a week later I have received no response.

My parcel still hasn’t been collected. And because it is my first time returning something, I want to know if I will get any proof that my parcel was collected. Please can someone assist me in this matter?

And Zando keeps on saying in their emails they have online chat on their website but it's not there. I asked for assistance but no response either.

I have been emailing Zando for 2 weeks trying to cancel my order, then emailing because my order was delivered even though I cancelled it. And now I’m complaining because my order hasn’t been collected.

I haven’t ever had to deal with Zando in this way but now I understand all the complaints. It makes me weary to place another order.

Very disappointed Zando.