ABSOLUTELY SHOCKING SERVICE!!!

ABSOLUTELY SHOCKING SERVICE!!! I logged a return on 3 EXPENSIVE items, they were then collected (and to add, no email to say they were being collected, just lucky I had them with me) I then got no email to say that they had been received. I then emailed THREE times to see what the update was on the items, no one responded. FINALLY I had to call to see what was a happening which I was told 2 items had been quality checked... 2...?? There were THREE in the box??? And STILL do not know what is happening or when I will receive my money back. This is SHOCKING service. Superbalist outclasses you all the way Zando, you will lose business fast if you carry on in this manner.