Absolute disgusting service delivery
<p dir="auto" style="color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; background-color: #ffffff;">I am so over using Zando. Firstly, I never received the sign up discount voucher because I was "already registered " on their system.</p> <p dir="auto" style="color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; background-color: #ffffff;">I left the stupid discount voucher and went ahead and bought 10 items from their website. On 3 different occasions I had to wait on line for atleast 15minutes to get hold of someone on the other end of customer care (imagine the airtime I wasted) just to get an update on the process of the order because they don't give you enough information on the website to know what is going on.</p> <p dir="auto" style="color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; background-color: #ffffff;">On 2 of those 3 occasions I was told that the package would be delivered on 29 December 2016, I phoned on the 28th and was then told that the package would be delivered on 2 January 2017. I then changed the delivery date to 6 January 2017, as we would be on holiday during that time. On 4 January 2017 I received a telephone call from the courier guy asking me where I am.... he never received any changes from Zando's side!</p> <p dir="auto" style="color: #333333; font-family: Arial, Helvetica, sans-serif; font-size: 15px; font-variant-ligatures: normal; orphans: 2; widows: 2; background-color: #ffffff;">I got my package on Friday 6 January 2017.... and guess what???? Only 9 of the 10 items were in the box
Review cut the rest out, here's the full story:
I
am so over using Zando. Firstly, I never received the sign up discount voucher because I was "already registered " on their system.
I left the stupid discount voucher and went ahead and bought 10 items from their website. On 3 different occasions I had to wait on line for atleast 15minutes to get hold of someone on the other end of customer care (imagine the airtime I wasted) just to get an update on the process of the order because they don't give you enough information on the website to know what is going on.
On 2 of those 3 occasions I was told that the package would be delivered on 29 December 2016, I phoned on the 28th and was then told that the package would be delivered on 2 January 2017. I then changed the delivery date to 6 January 2017, as we would be on holiday during that time. On 4 January 2017 I received a telephone call from the courier guy asking me where I am.... he never received any changes from Zando's side!
I got my package on Friday 6 January 2017.... and guess what???? Only 9 of the 10 items were in the box, seriously Zando? Do you not count the items going out? It is such a nice rounded figure, yet once again, you just showed me how unprofessional you are with the terrible services I reveived...I emailed Zando on Friday 6 January 2016 (date of package delivery), I forwarded the same email 5 times with no responses, I phoned Zando whom told me they would get back to me and then never did. It is Thursday ( 12 January 2016), still nothing. So yet again I have decided to waste my airtime and phone them again, I insisted that the lady phones me back as I am tired of wasting money on them, and guess what? It took her a total of 7min and 42sec to sort the issue out. SOOO MUCH FRUSTRATION. If you want to feel your blood boiling, whilst breaking your phone and strangling someone, Zando is the way to go!! P.S. I am un-subscribing from Zando now and will block them from my email address as soon as I am refunded, also I will be one of the many to carry on the bad "word of mouth" advertising method you seem to be so good at! Well done Zando.
Review cut the rest out, here's the full story:
I
am so over using Zando. Firstly, I never received the sign up discount voucher because I was "already registered " on their system.
I left the stupid discount voucher and went ahead and bought 10 items from their website. On 3 different occasions I had to wait on line for atleast 15minutes to get hold of someone on the other end of customer care (imagine the airtime I wasted) just to get an update on the process of the order because they don't give you enough information on the website to know what is going on.
On 2 of those 3 occasions I was told that the package would be delivered on 29 December 2016, I phoned on the 28th and was then told that the package would be delivered on 2 January 2017. I then changed the delivery date to 6 January 2017, as we would be on holiday during that time. On 4 January 2017 I received a telephone call from the courier guy asking me where I am.... he never received any changes from Zando's side!
I got my package on Friday 6 January 2017.... and guess what???? Only 9 of the 10 items were in the box, seriously Zando? Do you not count the items going out? It is such a nice rounded figure, yet once again, you just showed me how unprofessional you are with the terrible services I reveived...I emailed Zando on Friday 6 January 2016 (date of package delivery), I forwarded the same email 5 times with no responses, I phoned Zando whom told me they would get back to me and then never did. It is Thursday ( 12 January 2016), still nothing. So yet again I have decided to waste my airtime and phone them again, I insisted that the lady phones me back as I am tired of wasting money on them, and guess what? It took her a total of 7min and 42sec to sort the issue out. SOOO MUCH FRUSTRATION. If you want to feel your blood boiling, whilst breaking your phone and strangling someone, Zando is the way to go!! P.S. I am un-subscribing from Zando now and will block them from my email address as soon as I am refunded, also I will be one of the many to carry on the bad "word of mouth" advertising method you seem to be so good at! Well done Zando.