2months and 4days for a return!!

I bought shoes on zando in 11 August a week later my shoes where delivered however the shoes where very small even though the shoe size was correct. Immediately I when on the app to log a return, spoke to a consultant on the live chatter box and she said I should wait for the status on the my order to be updated to return then I can log the return, I took 3 weeks for the status to be updated to delivered on the 11th of Sept I logged the return and Zando send me a message the next day to say that my shoes will be picked up in 7 days , its been 65 days and no one had come to pick these shoes up, I spoke to Chad more them 3 times and each time I am told that my issue has been escalated and the currier service will be picking up the shoes in 24hours. Zando I am sick and tired now I have had enough please come collect your shoes and refund me my money ***