2 PAIR OF SHOES ORDERD ONE SHOE FAULTY

I HAVE ORDERED X2 PAIR OF SANDALS BUT THE OTHER UTOPIA WEDGE BANDAGE WHITE SANDAL STRAPS WERE NOT IN THE SAME SHAPE I HAVE BEEN CALLING THE ********** 636 NUMBER AND 7 EMAILS AT NO RESPONSE ARE WE BEING *****ED?BECAUSE IF I CAN PLACE AN ORDER NOW 60 RESPONSES WILL COME THROUGH THIS IS A DISGRACE AND I AM GOING TO CANCEL MY ACCOUNT AND WILL NEVER EVER BUY ANYTHING ONLINE ITS A LESSON FOR ME I WISH ALL PEOPLE SEE THIS NOT TO FALL IN THE SAME TRAP MY NUMBER ********** 324